Emma Jones, MD, a Massachusetts sole proprietorship (“Company” “we,” “us” or “our”) is committed to respecting and protecting your privacy. We have prepared this privacy policy (“Privacy Policy”) to describe how we collect, use, share and secure your information and our policies on protecting data on our website (the “Site”).

Your privacy is important to us so we encourage you to take the time to get to know our practices. If you have any questions, contact us at [email protected]. If you do not agree to this Privacy Policy, do not use the Site or give us any of your information.

COLLECTION OF INFORMATION

We know your information is sensitive and we make every effort to only gather as much information as needed to provide our services, fulfill a legitimate business purpose or comply with a legal obligation.

We collect information in the following ways:

Information You Give Us.  We may collect information from you such as your name, email address or additional contact information. We may also collect information from you, such as when you call or email us, use our social media platforms, or otherwise communicate with us. For your convenience, we accept credit card payments through our Site. We use a third party processor to collect credit card numbers, billing information and process all transactions. 

Information We Get From Your Use of Our Services.  When you log onto our Site, we may automatically collect information from you through automatic data collection technologies, including standard cookies features.  Most major web browsers will collect information automatically such as your computer type, operating system name and version and device manufacturer. We may also collect your IP address, a number that is automatically assigned to the computer you are using by your Internet Service Provider. We use such information to fix server issues and ensure our Site is running properly so we can provide you with a meaningful experience with using the Site.  You may choose to disable cookies through your own web browser’s settings.

Information We Collect From Other Sources.  We may collect information about you from third parties, including from public databases, social media platforms and other third parties.

USE OF INFORMATION

 

We may use the information you provide us for purposes like:

• To respond to your questions;
• To fulfill your purchase of our products and/or services;
• To process your payment for the purchase of our products and/or services;
• To send you emails related to Balanced Life MD or information we think may be of interest to you;
• To deliver our electronic newsletter to you, which you subscribed to;
• To send administrative information like information regarding our services or changes to the Site, our terms, conditions or policies; and
• For our business purposes, like for data analysis, improving our services and determining the effectiveness of our marketing campaigns.

SHARING OF INFORMATION

 

We promise to never rent or sell your personal information. We do, however, work with trusted partners who perform vital functions as part of our operations. We may share information with others under any of the following circumstances:

 

• With our trusted third party providers who perform services on our behalf but only to the extent such information is necessary to perform such services;

• When leaving reviews or interacting with us on third party social media websites, the information you choose to provide may be displayed publicly;
• If we are required to do so by law, in connection with litigation, a crime, or to protect personal property, the public, or the Site;
• In connection with a sale, merger or similar business transaction; and

• With your prior consent.

 

NOTIFICATIONS AND COMMUNICATIONS FROM OUR SITE

 

When you sign up to receive updates from us, you will receive an email notification confirming your registration. Thereafter, you will receive emails from us about topics we think may interest you. We have taken the necessary steps to ensure that our email communication practices are compliant with the CAN-SPAM Act of 2003.  If you do not wish to receive email communications, please opt out in any email you receive from us through the “unsubscribe” link at the footer of our email communication or email us at [email protected].

 

USE OF SERVICES BY MINORS

 

We are committed to protecting the online privacy of children. Our Site is not intended for use by individuals under the age of eighteen (18). If you are under the age of eighteen (18), please do not provide any information about yourself to us on our Site.

 

THIRD-PARTY RESOURCES

 

Occasionally, we may refer to other websites or products on our Site, but such referral does not imply an endorsement of any such site or product. We are not responsible for the privacy, information policies, quality or content of any third parties, including those that are referred to, linked to or used by our Site. Your interactions with third party websites are governed by the privacy policy of the company providing it. We do not accept any responsibility or liability for the data protection of privacy practices of third parties and your use of third-party sites is entirely at your own risk.

 

SECURITY

 

We are committed to protecting your personal information through commercially reasonable means. Unfortunately, no website can guarantee 100% security. Should there be a data breach of which we are aware, we will inform you immediately. If you have any reason to believe your interaction with us is no longer secure, please contact us immediately at [email protected].

 

By using the Site or otherwise providing us your personal information, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us online and that any personal information is provided at your own risk. We are not liable for any damages arising out of, or in any way connected with, a third party’s unauthorized access to your information.  

 

European Union Resident Rights

 

Your Data Protection Rights (EEA Visitors/Consumers Only). If you are a resident of the European Economic Area (EEA), including European Union, pursuant to the General Data Protection Regulation (GDPR), you have rights including:

• Your right of access – You have the right to access your Personal Data and to receive information about its use.
• Your right to rectification – You have the right to ask us to rectify or correct Personal Data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• You right to request deletion – You have the right to ask us to delete Personal Data we collected from you in certain circumstances.
• Your right to restriction of processing – You have the right to ask us to restrict the processing of your Personal Data in certain circumstances.
• Your right to object to processing – You have the right to object to the processing or use of your Personal Data in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the information you gave us to another organization, or to you, in certain circumstances.
• Your right to withdraw consent – You have the right to withdraw your consent to the use of your information at any time.
• You right to complain – You have the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live, or where any alleged infringement of data protection laws occurred.

 

You are not required to pay any charge for exercising your rights. If you make a request, we have one (1) month to respond to you. If you wish to make a request, please contact us using the contact details provided under the “Contacting Us” section below.

 

By providing your Personal Data to us, you are giving consent for us to collect, use and process this Personal Data. You are able to remove your consent at any time, to opt-out or request for us to delete your Personal Data by contacting us at [email protected].

 

Data Retention (EEA Visitors/Consumers Only). We retain your Personal Data for the minimum amount of time necessary to provide you with the information, products and/or services that you requested from us. We may retain certain Personal Data for longer periods of time if necessary for legal, contractual and/or legitimate business obligations.   

 

Data Transfers (EEA Visitors/Consumers Only). It is important to note that we may transfer data internationally. For users in the European Union/EEA, please be aware that we transfer Personal Data outside of the European Union/EEA. By using the Site and providing us with your Personal Data, you accept the terms of this Privacy Policy. By accepting the terms of this Privacy Policy, you acknowledge, agree and consent to (1) the transfer and processing of Personal Data on servers located outside of the country where you reside and (2) our collection and use of your Personal Data as described herein and in accordance with the data protection laws of the United States, which may be different and may be less protective than those in your country.

 

Legal Basis for Processing Personal Information (EEA Visitors/Consumers Only). If you are a user located in the EEA, our legal basis for collecting and using the Personal Data described above will depend on the Personal Data concerned and the specific context in which we collect it.  We will normally collect Personal Data from you only (1) where we have your affirmative consent to do so, (2) where we need the personal information to perform a contract with you, or (3) where the processing is in our legitimate business interests.  In some cases, we may also have a legal obligation to collect Personal Data from you. 

 

If we ask you to provide Personal Data to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Data is mandatory or not (as well as of the possible consequences if you do not provide your Personal Data).  Similarly, if we collect and use your Personal Data in reliance on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are.      

 

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, please contact us using the contact details provided under the “Contacting Us” section below. 

 

California Resident Rights

 

This section provides information for California residents pursuant to the California Consumer Privacy Act (“CCPA”).

 

California Consumer Privacy Rights. As of January 1, 2020, California residents, as defined under the CCPA, have rights related to your Personal Information (defined below) including: 

• Your right to request disclosure – You have the right to request that we disclose to you the following information covering the twelve (12) months preceding your request:
• The Categories of Personal Information we collected about you and the Categories of Sources from which Personal Information is Collected;
• The specific pieces of Personal Information we collected about you;
• The business or commercial Purposes for collecting Personal Information about you; and
• The categories of Personal Information about you that we disclosed and/or sold and the categories of third parties to whom we disclosed and/or sold such Personal Information.
• Your right to opt out – You have the right to opt-out of the sale of your Personal Information, subject to certain exclusions under the CCPA.
• Your right to be free from discrimination – You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.

 

If you wish to make a request for the disclosures described above, please contact us using the contact details provided under the “Contacting Us” section below. If you wish to opt of the sale of your Personal Information, please contact us with the subject, “Do Not Sell My Personal Information,” using the contact details provided under the “Contacting Us” section below.

 

If you make a request, we have thirty (30) days to respond to you as required by law. In some instances, we may decline to honor your request where, for example, we are unable to verify your request or where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another California resident.

 

Categories of Personal Information We Collect. Under the CCPA, “Personal Information” generally means information that identifies, relates to, or describes a particular California resident or household and includes the categories listed below. Within the last twelve (12) months, we have or may have collected the following categories of information from our users and/or consumers:

• Identifiers;
• Customer Records Personal Information, as defined in Cal. Civ. Code 1798.80(e);
• Classifications of information protected under California or federal law;
• Commercial information, such as transaction information and purchase history;
• Biometric information;
• Internet or electronic network activity information, such as browser history or information collected through cookies, pixel tags and other automatic data collection technologies;
• Geolocation data, such as device location, limited only to a city-wide area;
• Sensory data;
• Professional or employment information;
• Education information; and
• Consumer inferences drawn from any of the Personal Information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

 

Categories of Sources from which Information is Collected. We collect the categories of Personal Information listed above from the following categories of sources: directly from you and indirectly through automatic data collection technologies, as detailed in the “Collection of Information” section above. 

 

Purposes. We may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, and to otherwise accomplish our business purposes and objectives. Our business purposes and objectives include, for example, providing our products and services; developing, improving, and maintaining our products and services; personalizing, advertising, and marketing our products and services; conducting research and data analysis; undertaking quality assurance measures; conducting risk and security control and monitoring; detecting and preventing fraud; performing identity verification; performing accounting, audit, and other internal functions, such as internal investigations; complying with law, legal process, and internal policies; maintaining records; and exercising and defending legal claims.

 

Disclosures of Personal Information. The Personal Information of adult accountholders may be disclosed:

• To our third-party service providers as detailed in the “Sharing of Information” section above.

• By you, on profile pages and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. We urge you to be very careful when deciding to disclose any information on the Services.

 

Sale of Personal Information. Within the last twelve (12) months, we have not sold Personal Information. For purposes of this CCPA Notice, “sale” means the disclosure of Personal Information for monetary or other valuable consideration, but does not include, for example, the disclosure of Personal Information to an acquiring entity and its advisors and/or the transfer of Personal Information as an asset that is part of a merger, acquisition, sale or other disposition of all or any portion of our business.

 

YOUR CONSENT TO THIS PRIVACY POLICY

 

We strive to keep this Privacy Policy up to date and may make occasional changes. We reserve the right, at our sole discretion, to change, modify or otherwise update the Site, its content and this Privacy Policy at any time, with or without notice. The date of the most recent update of this document is displayed at the bottom of this page. If we change our Privacy Policy, we will post those changes on this Site. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

 

CONTACTING US

 

If you have any questions, comments, or concerns about this Privacy Policy, please contact us at:

Emma Jones, MD

Government Center

1 Washington Mall #1319

Boston MA, 02108

Email: [email protected]